FAQ

Influencers & Affiliates:

Do you work with athletes, influencers, or affiliates?

Yes!  We are growing a strong core of athletes, influencers and affiliates to represent our brand.  If you love Sunderday and want to work with us, email us hello@sunderday.com and our marketing team will connect with you with next steps. 

 

Shipping:

What is your shipping policy?

We ship USPS Priority Mail on all US domestic orders (3-5 business days).  Shipping costs for all new US domestic orders are $6.99 flat rate.

All orders ship within 2 business days of placement of order.  

You will receive email confirmations when 1) your order has been placed and 2) when it has shipped.  Tracking information will be included. 

 

See here to be directed to our shipping page. 

 

Do you ship internationally?

Please use our Contact Form email us at hello@sunderday.com for international (outside of the US) order requests and shipping rates. 

How long does shipping take?

We ship USPS on all US domestic orders (3-5 business days).  All orders ship within 2 business days of placement of order.   If you need your order on a specific date, please use our Contact Form or email our Customer Care team at hello@sunderday.com, and they can help with your request.  Please note additional shipping costs may apply.

 

Can I get overnight shipping?

We ship USPS Priority Mail on all US domestic orders (3-5 business days).  All orders ship within 2 business days of placement of order.   If you need your order on a specific date or need expedited shipping, please use our Contact Form or email our Customer Care team at hello@sunderday.com, and they can help with your request.  Please note additional shipping costs may apply.

 

 

How do I track my order?

You will receive email confirmations when 1) your order has been placed and 2) when your order has been shipped with your tracking number.  If you need additional information, use our Contact Form or email us at hello@sunderday.com

 

Returns & Exchanges:

What is your exchange policy?

Exchanges need to take place within 30 days from purchase and garments need to be in their original condition.

 

Please fill out the Exchange Form on our Exchanges & Returns page, and we will email you a shipping label for your exchange within 1-3 business days. 

Once we receive your exchange in its original condition, you can expect your new garment to be shipped within 10 business days.  You will receive an email with a new tracking number for your updated order.  

 

If you have any additional questions use our Contact Form or email us at hello@sunderday.com

 

 

How do I exchange an item?

Please fill out the Exchange Form on our Exchanges & Returns page, and we will email you a shipping label for your exchange within 1-3 business days. 

 

Once we receive your exchange in its original condition, you can expect your new garment to be shipped within 10 business days.  You will receive an email with a new tracking number for your updated order.  

 

If you have any additional questions use our Contact Form or email us at hello@sunderday.com

 

What is your return policy?

We want you to love your order! If you're not 100% satisfied with your purchase, you have 30 days to return it.  Garments need to be in their original condition to receive a refund for your return.

 

Once we receive your return in its original condition, you can expect your refund within 30 business days.  A $6.99 shipping & handling fee will be applied to any returns with the original payment method being credited.  If you’d rather receive store credit, the $6.99 shipping & handling fee will be waived.

If you have any additional questions use our Contact Form or email us at hello@sunderday.com

How do I return an item?

Please fill out the Returns Form on our Exchanges & Returns page, and we will email you a shipping label for your exchange within 1-3 business days. 

 

Once we receive your return in its original condition, you can expect your refund within 30 business days.  A $6.99 shipping & handling fee will be applied for any returns with the original payment method crediting.  If you’d rather receive store credit, the $6.99 shipping & handling fee will be waived.

If you have any additional questions please use our Contact Form or email us at hello@sunderday.com.

 

Custom Orders & Wholesale:

Do you work with non-profits?

Yes!  We are planning to launch our philanthropic collections in the near future.  These limited collections will be custom designed and highlight non-profits, with 100% of profits donated to the organization. If you are a part of or are passionate about a non-profit organization, please tell us about it!  Use our Contact Form or email us at hello@sunderday.com with your story and we will gladly look into them for potential partnership in our upcoming philanthropic collections.

 

 

Do you offer group discounts?

Depending on your order size, we may be able to offer you bulk discounting.  Use our Contact Form or email us at hello@sunderday.com with your order inquiry and one of our team members will assist you with custom pricing.

 

 

Do you offer a military discount?

Yes! We are so grateful to our military and first responders and are happy to provide a 20% discount to them.  We are working on integrating a GovX ID discount code, (plan to launch fall 2021.). In the meantime, please use our Contact Form or email us at hello@sunderday.com for your unique code.

 

 

Do you create custom orders?

We currently do not do custom orders, but we would love to hear your ideas for future designs, patterns, and styles.  We work with artists and designers across the US to create our custom patterns and are always looking to collaborate with new talent.  Give us a shout at hello@sunderday.com or  use our Contact Form

 

 

Do you sell to retailers?

We currently run a very limited retailer presence.  That said, we do partner with select retailers.  Please reach out to our team at hello@sunderday.com or use our Contact Form to discuss in-store activations and wholesale opportunities.

 

 

Are you sold in stores?

We currently run a very limited retail presence outside of our website. This allows us to offer our customers the fairest and competitive experience and pricing.  We will keep our customers informed on retailer partnerships when we move forward in the future.

 

The Products:

How do your products fit?

Head over to our Size Guide for details and measurements of our hoodies.  If you have any specific questions on our garment fit and sizing, please reach out to our Customer Care team by using our Contact Form or emailing us at hello@sunderday.com 

 

 

What are your products made of?

We believe in high quality, highly functional, and good looking clothing that does good for you and for the environment.  Our hoodies are made with an organic French Terry cotton and polyester blend, (50-80% organic cotton pending the hoodie style.)  This blend allows for our hoodies to be durable, soft, breathable, ecologically friendly, and mid-weight providing warmth with breathability for all-season comfort.   

Organic cotton is softer, hypoallergenic, and if taken care of, should last longer than traditional cotton.  The production of organic cotton allows the cotton fibers to retain their natural strength and durability without treatment of harsh and toxic chemicals. Organic cotton production also reduces wastage of water and ensuring a safer working environment for the farmers and manufacturers. (ref)

Where are your products manufactured?

Our clothing is manufactured at our partner facility in Pakistan.  Pakistan has the second-best cotton in the world, which makes the quality of apparel made in Pakistan second to none.

Our team in Pakistan is committed to providing a safe and healthy environment for their employees, with a dedication to condemn child labor, forced labor, and discrimination, improve employment conditions, and fairly compensate their employees.

Afterpay:

What is Afterpay?

Afterpay is a service that allows you to make purchases  now and pay for them in 4 payments made every 2 weeks  without any interest. 

How do I use Afterpay?

Simply shop online or in-store (where available) and add  items to your shopping bag and checkout as normal. At  the checkout choose Afterpay as your payment method.  First-time customers will need to register with Afterpay and provide payment details, as usual, returning  customers simply log in to make their purchase.  It’s that easy! 

Please note that all items in your shopping bag must  be eligible for Afterpay. A minimum purchase amount  may apply and you must meet additional eligibility  requirements to qualify. 

Where can I use Afterpay?

Afterpay can only be applied to purchases made on the  retailer website or in-store (where available). 

How does the payment schedule work? 

All customers are required to make their first payment at  the time of purchase, with the remaining three payments  deducted every two weeks from your chosen payment  method. If you choose to make additional payments  before your scheduled pay dates, you may do so through  your Afterpay account.  

You can log in to your Afterpay account to view your  payment schedule and make a payment before the due date if you choose to do so. 

What if I can’t pay an Afterpay installment? 

If funds are not available or you otherwise do not make  your payment when it is due, late fees may apply. Click here for complete terms. 

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ

When will my items be delivered if I use Afterpay?

 

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. 

See the Sunderday shipping policy for more information.   

Is there a limit to how much I can spend on a single  transaction? 

Yes, transaction value limits apply to purchases made on the retailer website using Afterpay. 

What products are not eligible for purchase using  Afterpay? 

Afterpay is not available on purchases of gift cards. If you  are purchasing gift cards along with Afterpay eligible  products, you will need to place two separate orders. 

 

How do I return or exchange an item purchased  using Afterpay? 

If you have changed your mind, you can return your  Afterpay purchase in-store or by mail for a refund. Please  check that your return or exchange meets our Return  policy here. Afterpay will be notified of your return and will  process the appropriate refunds. Please do not return your purchase to Afterpay. 

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
 

Where can I find out more about Afterpay? 

If you would like to know more about Afterpay,  visit the Afterpay website www.afterpay.com for  a comprehensive list of FAQs, terms as well as  Afterpay’s Privacy Policy, which can be found at  www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account,  please contact Afterpay directly via a web form found here.